24 x 7 Web Chat

Our 24 x 7 Web chat service addresses the online customer service needs. We help you by answering the questions of your client. Our text-based chat provides your customers instant access to the answers, assistance, and information they require.

 

Benefits of 24x7 Web Chat

 

• Increase Online Customer Satisfaction: Real time text based chat allows for instant solution to e-customers' inquires.
• Being able to up sell, cross sell, and immediately answer sales questions in real time will enhance and strengthen the lifetime value of your online customers.
• By using real time text based chat, agents personalize the customer service experience on an individual basis, providing the e-customer with a sense commitment.
• With "click-to-push" functionality, agents can push Web pages and other online content to customers' desktops in real time for their review.
• Agents can answer and easily manage multiple sessions simultaneously, leading them directly to higher productivity levels and faster customer assistance.
• Our unique code allows the Chat button to change its appearance, message and functionality based upon agents' logged in status.

Email Query Management

Our E-mail management solution allows your agents to reply to customers' inquiries with quick, informative and precise responses - building customer loyalty and satisfaction levels, which aids in retaining your valuable existing client base while increasing your sales revenue potential.

Benefits of Email Query Management

• Enhanced CRM due to integrated software for handling emails
• Highly scalable and compatible database
• Mail forward to client with complete analysis of customer needs
• Separate databases for new customers and registered customers
• Online Customer database generation
• Automated parsing of customer information into separate knowledge databases
• Query response review by expert supervisory level
• Trend analysis and customer contact history analysis to generate FAQ's, product requirements, customer expectations, etc.

In the Internet economy, the challenge is to win new customers and be assured of their long-term loyalty.

Customizable Chat buttons and message windows enhance site monitoring capacity.

Chat transcripts and caller history data storage enables intelligent customer communications. By creating a 24x7 interactive knowledge base, you can capture key customer information and significantly improve customer support.

We create a close linkage between front-office applications and the financial, sales, marketing and production functions on your back-office systems.

What media says...

By the end of 2005, over 60% of companies with a presence on the Internet will have some means of live human interaction on their web site. ~ New York Times.

In the present economy most of the internet companies attribute their success to aggressive cost cutting measures, focusing on customer service. ~ Sales Force

Today 90% of online customers prefer human interaction; 41% of consumers would be more likely to transact if human interaction were available. ~ Jupiter Communications.

INDIA is going to become the hot seat for the entire computer related services by this year-end. ~ Business World.